Crystal Health Investment Limited (康妍投資有限公司) operates the Crystal Health online store. We value your personal data and, in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, have prepared this Privacy Policy to explain how we collect, use, safeguard and protect your data.
When you place an order or make an enquiry with us via WhatsApp, you may provide us with your name, contact phone number and delivery address. Our website records basic browsing records (such as the pages you visit) to help improve your experience. In addition, your browser stores your chosen language preference in localStorage so it can be applied on your next visit.
We use the data collected solely to process and follow up on your orders, provide customer service, and arrange product delivery. We will not use your data for any unrelated purposes.
Except where it is necessary to provide delivery information to logistics service providers to complete delivery, and to provide necessary information to technical service providers (such as website hosting services) to maintain the operation of the website, we will not disclose your personal data to any third party. We never sell your personal data.
We adopt reasonable technical and administrative measures to protect the personal data collected against unauthorised access, use, alteration or disclosure. Your data is processed by authorised personnel only on a need-to-know basis.
We retain your personal data only for as long as is necessary to complete the transaction and to meet applicable legal requirements (including those under the Personal Data (Privacy) Ordinance), after which we will delete or anonymise the data.
You have the right to access and correct the personal data we hold about you. To exercise these rights, or if you have any questions about this Privacy Policy, please contact us via WhatsApp at 9100 8027. We will respond and follow up within a reasonable time.